ISEB 인증 BH0-010 BH0-008 BH0-007 BH0-006 BH0-005시험이 너무 어려워서 시험 볼 엄두도 나지 않는다구요? ITExamDump 덤프만 공부하신다면 IT인증시험공부고민은 이젠 그만 하셔도 됩니다. ITExamDump에서 제공해드리는ISEB 인증 BH0-010 BH0-008 BH0-007 BH0-006 BH0-005시험대비 덤프는 덤프제공사이트에서 가장 최신버전이여서 시험패스는 한방에 갑니다. ISEB 인증 BH0-010 BH0-008 BH0-007 BH0-006 BH0-005시험뿐만 아니라 IT인증시험에 관한 모든 시험에 대비한 덤프를 제공해드립니다. 많은 애용 바랍니다.
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시험 번호/코드: BH0-010
시험 이름: ISEB (BCS Certified Tester Foundation Level 2011 syllabus)
시험 번호/코드: BH0-008
시험 이름: ISEB (ISEB Foundation Certificate in Green IT)
시험 번호/코드: BH0-007
시험 이름: ISEB (ISEB Intermediate Certificate in Software Testing)
시험 번호/코드: BH0-006
시험 이름: ISEB (ITIL V3 Foundation Certificate in IT Service Management)
시험 번호/코드: BH0-005
시험 이름: ISEB (ISEB Certificate in Software Asset Management Essentials)
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BH0-006 덤프무료샘플다운로드하기: http://www.itexamdump.com/BH0-006.html
NO.1 Which of the following is a responsibility of Supplier Management?
A.Development, negotiation and agreement of Service Level Agreements (SLAs)
B.Development, negotiation and agreement of contracts
C.Development, negotiation and agreement of the Service Portfolio
D.Development, negotiation and agreement of organizational Level Agreements (OLAs)WArialZ
ANSWER: b
ISEB BH0-006최신덤프 BH0-006 BH0-006
NO.2 Which stage of the Change Management process deals with what should be done if the change is
unsuccessful?
A.Remediation Planning
B.Categorization
C.Prioritization
D.Review and Close WArialZ
ANSWER: a
ISEB최신덤프 BH0-006 BH0-006자격증
NO.3 Implementation of ITIL Service Management requires preparing and planning the effective and
efficient use of:
A.People, Process, Partners, Suppliers
B.People, Process, Products, Technology
C.People, Process, Products, Partners
D.People, Products, Technology, Partners WArialZ
ANSWER: c
ISEB BH0-006인증 BH0-006기출문제 BH0-006 BH0-006 BH0-006
NO.4 Which process is responsible for recording the current details, status, interfaces and dependencies of
all services that are being run or being prepared to run in the live environment?
A.Service Level Management
B.Service Catalogue Management
C.Demand Management
D.Service TransitionWArialZ
ANSWER: b
ISEB BH0-006자격증 BH0-006덤프 BH0-006인증
NO.5 What would be the next step in the Continual Service Improvement (CSI) Model after:
1. What is the vision?
2. Where are we now?
3. Where do we want to be?
4. How do we get there?
5. Did we get there?
6. ?
A.What is the Return On Investment (ROI)?
B.How much did it cost?
C.How do we keep the momentum going?
D.What is the Value On Investment (VOI)?WArialZ
ANSWER: c
ISEB dumps BH0-006 BH0-006시험문제
NO.6 In the Continual Service Improvement (CSI) model, the stage 'How do we get there?' is underpinned
by which set of activities?
A.Baseline assessments
B.Service and process improvements
C.Taking measurements and recording metrics
D.Setting measurement targetsWArialZ
ANSWER: b
ISEB BH0-006 dump BH0-006시험문제 BH0-006 BH0-006자료 BH0-006시험문제
NO.7 Which processes review Underpinning Contracts on a regular basis?
A.Supplier Management and Service Level Management
B.Supplier Management and Demand Management
C.Demand Management and Service Level Management
D.Supplier Management, Demand Management and Service Level Management WArialZ
ANSWER: a
ISEB pdf BH0-006 BH0-006 pdf BH0-006 BH0-006
NO.8 The consideration of business outcomes and value creation are principles of which part of the Service
Lifecycle?
A.Continual Service Improvement
B.Service Strategy
C.Service Design
D.Service TransitionWArialZ
ANSWER: b
ISEB BH0-006 BH0-006 BH0-006
NO.9 Which of the following do Technology metrics measure?
A.Components
B.Processes
C.The end to end service
D.Customer satisfactionWArialZ
ANSWER: a
ISEB BH0-006 BH0-006인증
NO.10 Which is the BEST definition of a Configuration Item (CI)?
A.An item of hardware or software registered in the asset database
B.A collection of information used to describe a hardware or software item
C.An asset, service component or other item that is, or will be, under the control of Configuration
Management
D.Information recorded by the Service Desk when an Incident is reportedWArialZ
ANSWER: c
ISEB BH0-006덤프 BH0-006 BH0-006덤프 BH0-006
NO.11 Which of the following BEST describes 'Partners' in the phrase "People, Processes, Products and
Partners"?
A.Suppliers, manufacturers and vendors
B.Customers
C.Internal departments
D.The Facilities Management function WArialZ
ANSWER: a
ISEB시험문제 BH0-006 dumps BH0-006 BH0-006 BH0-006
NO.12 What would you use the seven Rs of Change Management for?
A.To assist with the impact analysis for a Change request
B.To review changes after they have been implemented
C.To allocate the roles and responsibilities during the Change Management process
D.To act as a framework for implementing a ChangeWArialZ
ANSWER: a
ISEB BH0-006 BH0-006시험문제 BH0-006
NO.13 What does a service always deliver to customers?
A.Applications
B.Infrastructure
C.Value
D.Resources WArialZ
ANSWER: c
ISEB BH0-006 BH0-006시험문제 BH0-006 BH0-006
NO.14 "Service Management is a set of specialised organizational capabilities for providing value to
customers in the form of services".
These specialised organizational capabilities include which of the following?
A.Applications and Infrastructure
B.Functions and Processes
C.Service Pipeline and Service Catalogue
D.Markets and Customers WArialZ
ANSWER: b
ISEB자격증 BH0-006 dump BH0-006
NO.15 Which of the following activities are helped by recording relationships between Configuration Items
(CIs)?
1. Assessing the impact and cause of Incidents and Problems
2. Assessing the impact of proposed Changes
3. Planning and designing a Change to an existing service
4. Planning a technology refresh or software upgrade
A.1 and 2 only
B.All of the above
C.1, 2 and 4 only
D.1, 3 and 4 onlyWArialZ
ANSWER: b
ISEB BH0-006시험문제 BH0-006 BH0-006 dump
NO.16 Which process is responsible for discussing reports with customers showing whether services have
met their targets?
A.Continual Service Improvement
B.Business Relationship Management
C.Service Level Management
D.Availability ManagementWArialZ
ANSWER: c
ISEB자격증 BH0-006 pdf BH0-006 BH0-006
NO.17 Which of the following would be defined as part of every process?
1. Roles
2. Activities
3. Functions
4. Responsibilities
A.1 and 3 only
B.All of the above
C.2 and 4 only
D.1, 2 and 4 only WArialZ
ANSWER: d
ISEB자료 BH0-006 BH0-006자료
NO.18 Which of the following do Service Metrics measure?
A.Processes and functions
B.Maturity and cost
C.The end to end service
D.Infrastructure availability WArialZ
ANSWER: c
ISEB dumps BH0-006 BH0-006 dumps BH0-006 BH0-006인증
NO.19 Which of the following is NOT a benefit of using public frameworks and standards?
A.Knowledge of public frameworks is more likely to be widely distributed
B.They are always free ensuring they can be implemented quickly
C.They are validated across a wide range of environments making them more robust
D.They make collaboration between organizations easier by giving a common language WArialZ
ANSWER: b
ISEB기출문제 BH0-006시험문제 BH0-006 BH0-006자격증 BH0-006인증 BH0-006
NO.20 Which of the following Availability Management activities are considered to be proactive as opposed to
reactive?
1. Risk assessment
2. Testing of resilience mechanisms
3. Monitoring of component availability
A.All of the above
B.1 and 2 only
C.1 and 3 only
D.2 and 3 only WArialZ
ANSWER: b
ISEB BH0-006 BH0-006 dumps BH0-006자료
NO.21 Which of the following is NOT an example of a Service Provider Type?
A.Internal service provider
B.External service provider
C.Third-party provider
D.Shared services unit WArialZ
ANSWER: c
ISEB BH0-006 BH0-006기출문제
NO.22 Defining the processes needed to operate a new service is part of:
A.Service Design: Design the processes
B.Service Strategy: Develop the offerings
C.Service Transition: Plan and prepare for deployment
D.Service Operation: IT Operations Management WArialZ
ANSWER: a
ISEB dump BH0-006 BH0-006 BH0-006최신덤프
NO.23 A Known Error has been raised after diagnosis of a Problem was complete but before a workaround
has been found. Is this a valid approach?
A.Yes
B.No, the workaround must be found before a Known Error is created
C.No, a Known Error can only be raised after the permanent resolution has been implemented
D.No, a Known Error must be raised at the same time as a problemWArialZ
ANSWER: a
ISEB dump BH0-006자료 BH0-006 pdf BH0-006
NO.24 The BEST definition of an Incident is:
A.An unplanned disruption of service unless there is a backup to that service
B.An unplanned interruption or reduction in the quality of an IT Service
C.Any disruption to service whether planned or unplanned
D.Any disruption to service that is reported to the Service Desk, regardless of whether the service is
impacted or not WArialZ
ANSWER: b
ISEB최신덤프 BH0-006 BH0-006최신덤프
NO.25 Implementation of ITIL Service Management requires preparing and planning the effective and
efficient use of:
A.People, Process, Partners, Suppliers
B.People, Process, Products, Technology
C.People, Process, Products, Partners
D.People, Products, Technology, Partners WArialZ
ANSWER: c
ISEB기출문제 BH0-006 BH0-006
NO.26 Which of the following activities is NOT a part of the Deming Cycle?
A.Act
B.Plan
C.Do
D.Coordinate WArialZ
ANSWER: d
ISEB덤프 BH0-006 BH0-006 BH0-006기출문제
NO.27 Which of the following is NOT the responsibility of the Service Catalogue Manager?
A.Ensuring that information in the Service Catalogue is accurate
B.Ensuring that information within the Service Pipeline is accurate
C.Ensuring that information in the Service Catalogue is consistent with information in the Service Portfolio
D.Ensuring that all operational services are recorded in the Service CatalogueWArialZ
ANSWER: b
ISEB시험문제 BH0-006 BH0-006 BH0-006
NO.28 A change process model should include:
1. The steps that should be taken to handle the change with any dependences or co-processing defined,
including handling issues and unexpected events
2. Responsibilities; who should do what, including escalation
3. Timescales and thresholds for completion of the actions
4. Complaints procedures
A.1, 2 and 3 only
B.All of the above
C.1 and 2 only
D.1, 2 and 4 only WArialZ
ANSWER: a
ISEB dumps BH0-006 BH0-006 dump BH0-006
NO.29 Which of the following statements about communication within Service Operation are CORRECT?
1. All communication must have an intended purpose or resultant action
2. Communication should not take place without a clear audience
A.1 only
B.2 only
C.Both of the above
D.None of the above WArialZ
ANSWER: c
ISEB기출문제 BH0-006 dumps BH0-006 BH0-006 BH0-006
NO.30 Within Service Design, what is the key output handed over to Service Transition?
A.Measurement, methods and metrics
B.Service Design Package
C.Service Portfolio Design
D.Process definitions WArialZ
ANSWER: b
ISEB BH0-006최신덤프 BH0-006자격증 BH0-006 BH0-006기출문제 BH0-006
