ITExamDump덤프는 인증시험을 아주 높은 점수로 패스할 것을 보장해 드립니다: 2013

2013년 12월 31일 화요일

Avaya 132-S-712.2 덤프자료

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시험 번호/코드: 132-S-712.2
시험 이름: Avaya (Specialist: Avaya Proactive Contact Solutions Design Elective Exam)
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NO.1 Which two telemarketing situations would merit greater than a 2:1 line to agent ratio? (Choose two.)
A.using unconfirmed contact data
B.using one of the call blending solutions
C.using unsolicited calling lists (cold calling individuals)
D.calling customers with multiple contact numbers (home, business, etc.)
Answer:A C

Avaya기출문제   132-S-712.2   132-S-712.2인증   132-S-712.2자격증

NO.2 You are using the Avaya Solution Designer. What is the correct input on the ACD line on the Predictive
Agent Blend software screen for an Avaya Proactive Contact System using Predictive Agent Blending
with one ACD?
A.leave line blank
B.type in the number 1
C.leave line at the default (0)
D.type in the ACD brand name
Answer:C

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NO.3 The Avaya Proactive Contact access server provides which two functions within the system? (Choose
two.)
A.connects calls to agents
B.manages the internal LAN
C.serves as a dial-in point for access to the digital switch and CPU
D.is the interface that supervisors and agents use on their computers
Answer:B C

Avaya dumps   132-S-712.2   132-S-712.2

NO.4 Which feature meets the needs of customers who want to run jobs that play messages to both phones
answered by live customers and phones answered by answering machines?
A.Autowrap
B.Virtual Agent
C.Agent Blending
D.Managed Dialing
Answer:B

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NO.5 When using the Avaya Solution Designer tool, the License Quantity for Agent Connections should be
equal to the total number of _____.
A.agents in a typical shift
B.simultaneous headset connections
C.inbound lines purchased by the customer
D.outbound lines purchased by the customer
Answer:B

Avaya   132-S-712.2   132-S-712.2기출문제   132-S-712.2

NO.6 Your customer has a group of agents that handle clerical and other duties and who handle calls only
when needed. A supervisor notifies these agents when they need to answer calls because calls are
queueing or being abandoned. However, the response is often too late to be of much help and the result
is many abandoned calls. Which Avaya Proactive Contact feature meets this customer's needs?
A.Virtual Agent
B.Person to Person
C.Intelligent Call Blending
D.Native Voice & Data Transfer
Answer:B

Avaya   132-S-712.2   132-S-712.2기출문제

NO.7 Your customer has difficulty sorting through their current system's reports to give supervisors
information that pertains only to their particular group. Which feature should in Avaya Proactive Contact
meets the customer's need?
A.Shared Lists
B.Unit Work List
C.List Distribution
D.Hierarchy Manager
Answer:D

Avaya기출문제   132-S-712.2   132-S-712.2   132-S-712.2

NO.8 Your customer runs a collections call center. When an inbound call comes in, your customer wants be
able to keep the customer from being called back on the outbound jobs if payment was received on the
inbound call. Which feature automatically marks records as uncallable on outbound jobs if the agent uses
a code indicating an inbound call resulted in a payment from the customer?
A.Do Not Call
B.Sales Verification
C.Generic Postupdate
D.Realtime Campaign Update
Answer:D

Avaya   132-S-712.2 pdf   132-S-712.2기출문제   132-S-712.2

NO.9 Which tool is new to the Editor Application in the Avaya Proactive Contact Supervisor software?
A.verification of jobs
B.record selection reports
C.messages files and scripts
D.IVR fields in record selections
Answer:C

Avaya   132-S-712.2최신덤프   132-S-712.2   132-S-712.2   132-S-712.2

NO.10 What is Update Time?
A.the time period that begins when the agent greets the customer and ends when the customer hangs up
B.the time period that begins when the customer hangs up and ends when the agent releases the
customer record
C.the time period that begins when the agent releases the customer record and ends when the agent
receives the next call
D.the time period that begins when the customer first tells the agent pertinent information and the agent
records it and ends when the agent releases the record
Answer:B

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시험 번호/코드: 132-S-708
시험 이름: Avaya (Avaya Voice Self-Service Design Elective Exam)
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NO.1 .Your customer's company has extensive web services architecture. All communication with
customers has been through web chat and email. Customer demand has required the company to
setup a call center. They can only afford to staff a few agents, and firmly believe that a speech
application that accesses their existing web services would fulfill 70-80% of their incoming calls.
Which solution would meet their requirements?
A. Avaya Voice Portal and IVR Designer
B. Avaya Interactive Response and IVR Designer
C. Avaya Voice Portal and Avaya Dialog Designer
D. Avaya Interactive Response and Avaya Dialog Designer
Answer: C

Avaya기출문제   132-S-708   132-S-708

NO.2 .A thriving mail order business has a busy contact center that takes orders from existing and new
customers. To process routine orders and reduce staffing costs, they have chosen to implement
an Avaya Voice Self-Service solution. They want a sophisticated seamless solution for routing
calls to agents. They want callers to be identified, serviced (provide routine information), and
routed to an agent with minimal input from the caller.
Which two speech elements would be required to implement this solution? (Choose two.)
A. Voice over IP (VoIP)
B. Text-to-Speech (TTS)
C. Speech Recognition (SR)
D. Speech Application Builder (SAB)
Answer: B,C

Avaya자격증   132-S-708인증   132-S-708시험문제   132-S-708시험문제

NO.3 .A customer currently has one contact center in Denver using Avaya Interactive Response (IR).
They use TDM, Speech Recognition (ASR), and Text-to-Speech (TTS). In addition to these
features, their applications are all written in TAS. They are very satisfied with the state of their
current applications. They are opening a new facility in another location and want to have the
same Voice Self-Service applications in this new location. They need the new location operational
in four weeks. Cost is an issue. Since cost and expediency are primary concerns, what would you
suggest to add Voice SelfService capacity to the new location?
A. Add Avaya Voice Portal systems/ports in the new location.
B. Add Avaya Dialog Designer systems/ports in the new location.
C. Add Avaya Interactive Response systems/ports in the new location.
D. Add Avaya Interactive Response systems/ports to the primary location.
Answer: C

Avaya시험문제   132-S-708기출문제   132-S-708기출문제   132-S-708

NO.4 .A customer wants to answer technical support questions 24x7 yet avoid paying for increased
staffing for night and weekends. Forty-five percent of agent calls are simple fixes that include
power-down and power-up support, explaining where to obtain the three-page troubleshooting
document, and the faxing of that document. Agents also sell post-warranty maintenance plans and
currently have only a 5% take rate due to high call volumes from new customers. One solution is
to off-load agent calls with an Avaya Voice Self-Service solution. Which two activities are
specifically targeted at reducing operational expenses and meeting business requirements?
(Choose two.)
A. Expensive customer service agents should not have to answer routine information requests.
B. Technical support calls should be delivered to customer service agents during the night and
weekend shifts.
C. Caller's intent should be effectively and consistently identified and then routed to a self-service
transaction or an agent.
D. Overflow calls should be routed to a voicemail system where they can describe their problem
and get a callback with the solution.
Answer: A,C

Avaya   132-S-708최신덤프   132-S-708기출문제   132-S-708   132-S-708

NO.5 .A company has decided to enter the ISV business and create custom Voice Self-Service
applications for Avaya platforms. They want to learn a single tool set and would like to be in this
business for the foreseeable future. Which skill set should they develop to be compatible with
current and future Voice Self-Service applications?
A. IVR Designer andVoiceXML
B. Dialog Designer andVoiceXML
C. Voice@Work and ScriptBuilder
D. IVR Designer and Transaction Assembly Script
Answer: B

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NO.6 .A thriving mail order business has a busy contact center that takes orders from existing and new
customers. This business has chosen to implement an Avaya Voice Self-Service solution to
process routine orders to reduce the staffing costs. What are three benefits that this company can
expect to derive from implementing an Avaya Voice Self-Service solution? (Choose three.)
A. Agents can focus on complex customer issues.
B. Solution provides an effective 1-way voicemail solution.
C. Answers to common questions are available at any time.
D. Callers are connected directly to the agent of their choice.
E. Callers can be directed to routine information without agent assistance.
Answer: A,C,E

Avaya pdf   132-S-708   132-S-708

NO.7 .An Avaya Voice Self-Service customer has a limited service contract for IT and
telecommunications. They only have staff available from 9 a.m. to 5 p.m.; otherwise they are
available using a pager. The contact center uses Avaya contact center and reporting solutions.
The contact center has staff onsite 24 hours a day. They actively monitor their agent pool and
have offered to monitor Voice Self-Service ports if they can have access to the data center to
monitor the system's health. There are significant security concerns with providing this type of
access to non-technical staff. Which alternative would allow the contact center personnel some
monitoring capabilities?
A. Place the self-service ports behind the Communication Manager; monitor the ports on the Call
Management System (CMS) using real-time reports.
B. Place the self-service ports in front of the Communication Manager; monitor the ports on the
Call Management System (CMS) using real-time reports.
C. Place the self-service ports behind the Communication Manager; turn on RedirectOn No-
Answer (RONA) to route calls to supervisory personnel when ports go out of service.
D. Place the self-service ports in front the Communication Manager; turn on Redirect On No-
Answer (RONA) to route calls to supervisory personnel when ports go out of service.
Answer: A

Avaya   132-S-708   132-S-708자격증

NO.8 .Which two represent native capabilities of Avaya Dialog Designer? (Choose two.)
A. Speaker Verification
B. Application Simulation
C. TAS Application Development
D. VoiceXML Application Development
Answer: B,D

Avaya   132-S-708덤프   132-S-708최신덤프   132-S-708

NO.9 .Which two hardware components are required for Avaya Voice Portal using Voice over IP?
(Choose two.)
A. NMS boards
B. Dialogic boards
C. Intel/AMD server
D. Communication Manager
Answer: C,D

Avaya자료   132-S-708   132-S-708 pdf   132-S-708   132-S-708   132-S-708

NO.10 .Which two hardware components are required for Avaya Interactive Response (IR) using Voice
over IP? (Choose two.)
A. NMS boards
B. Dialogic boards
C. SunSparc-based server
D. Communication Manager
Answer: C,D

Avaya자료   132-S-708   132-S-708시험문제   132-S-708덤프   132-S-708

NO.11 .Which two application servers are supported by Avaya Dialog Designer? (Choose two.)
A. Microsoft IIS
B. Apache Tomcat
C. IBMWebSphere
D. Oracle J2EE Web Server
Answer: B,C

Avaya자격증   132-S-708   132-S-708덤프   132-S-708인증

NO.12 .Which three elements are required to run an Avaya Voice Portal solution with a speech
application? (Choose three.)
A. Speech Server
B. Domain Controller
C. Media Processing Platform (MPP)
D. Voice Portal Management System (VPMS)
E. Lightweight Directory Access Protocol (LDAP)
Answer: A,C,D

Avaya   132-S-708   132-S-708 pdf   132-S-708자료   132-S-708 dumps

NO.13 .Which two methods can be used to get and put data between Avaya Interactive Response (IR)
and Avaya Interaction Center (IC)? (Choose two.)
A. LAN Gateway
B. DLG Connector
C. VOX Connector provided with IC
D. IC Connector provided with Avaya Dialog Designer
Answer: C,D

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NO.14 .A healthcare company operates a mail order prescription business. Its contact center primarily
takes orders from existing and new customers. Upper management has decided not to implement
an Avaya Voice Self-Service solution, but use a competitor instead. The IT staff believes that once
they implement the new system, it will not operate as advertised. The IT staff asks you what they
can do to ensure that their application development time is not wasted in the event that they
ultimately decide to migrate to Avaya Voice Portal in the future. What is the most cost-effective
advice you can give the IT staff?
A. Advisethem to create their application using the competitor's proprietary tool set.
B. Advise them to create an application that exposes the weaknesses of the competitor platform.
C. Advisethem to escalate the decision about the platform since it will be very difficult to convert
later on.
D. Advise them to create their application inVoiceXML so that there will be portability to Avaya
Voice Portal.
Answer: D

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NO.15 Which integration alternative provides optimal routing to an agent based on information gathered
at any given point within a Voice Self-Service application?
A. Avaya Interaction Center
B. Avaya Proactive Contact
C. Avaya Operational Analyst
D. Avaya Interactive Intelligence
Answer: A

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시험 번호/코드: 132-S-900
시험 이름: Avaya (Avaya IP Telephony Design Elective Exam )
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NO.1 .The customer has a multi node LAN with connectivity to a 16 location multi-vendor (Juniper, Cisco,
3Com and Avaya) WAN. When implementing VoIP on this network, which two routing protocols
should be implemented? (Choose two.)
A. RIP
B. IGRP
C. ID 10t
D. OSPF
Answer: A,D

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NO.2 .A customer has an Avaya S87xx Media Server with an Avaya G650 Media Gateway. They want
the remote site tied-in to the main. The remote site has a DSL line for Internet Access. They
currently have a secure VPN tunnel to the main site and want to implement VoIP over this tunnel.
What is your biggest concern as a designer?
A. NAT issues
B. Implementation issues
C. Security cannot be guaranteed
D. Voice quality cannot be guaranteed
Answer: D

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NO.3 .A customer is looking to add a remote location to the S8730. They will have six IP telephones that
will require PoE, two analog CO lines and require basic survivability. Which of the following would
you recommend?
A. G250 - analog / SLS
B. G250 - analog / LSP
C. G350 - analog / SLS
D. IG550 / SLS
Answer: A

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NO.4 In a distributed S87xx Media Server system with G650 Media Gateways in 3 port networks, what
is the distance concern with the TDM cable length?
A. Due to the length of the TDM cable, the slack must be coiled and secured to the back of the
PN.
B. The TDM cable can be ordered to custom fit the system. The designer must know the PN to
G650 layout.
C. If the incorrect cable length attribute is chosen, it will not allow the associated G650s to connect
to the PN.
D. Due to its limited length, each G650 of a PN must be co-located in the same 19 inch data rack
as the rest of the PN.
Answer: D

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NO.5 .In discussing an organization's DHCP strategy, you find they distribute IP address assignment for
IP telephones at the branch location via the telephony gateway. Which two gateways are viable
options to support the customer's DHCP strategy? (Choose two.)
A. G250 Media Gateway
B. G350 Media Gateway
C. G650 Media Gateway
D. G700 Media Gateway
Answer: A,B

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NO.6 .You are preparing to design an IP Telephony-based S87xx. You are assisting the client in
determining the type of QoS/CoS they should incorporate on their data network. What do you
recommend? (Choose two.)
A. Routed networks should use IEEE 802.1p/Q.
B. Switched networks should use IEEE 802.1p/Q.
C. Mixed networks should use either DSCP or IEEE 802.1p/Q.
D. Routed networks should useDiffServ Code Points (DSCP).
Answer: B,D

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NO.7 .Which two design issues relate to increasing security in VoIP converged solutions? (Choose two.)
A. Suggesting upgrading LAN switches to supportQoS
B. Defining VLANs to limit access from specific IP endpoints
C. Considering encryption on IP calls for protection from eavesdropping
D. Considering G.729 compression to protect IP calls from eavesdropping
Answer: B,C

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NO.8 .Your client's department store business has 24 locations worldwide. Each location has its own
communications switch and is included in a QSIG network. The stores have standardized on
specific extension numbers representing departments. The client is considering moving to a
single, distributed S8700 system but is concerned with the loss of dial plan functionalities. How do
you address the client's concern?
A. Provide Uniform Dial Plan software
B. Utilize ACM Multi-location Dial Plan software
C. Create unique extensions per location for each application
D. Relate that standard S87xx dial plan software will address the issues
Answer: B

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NO.9 .If a customer has multiple systems from different vendors and wants to network them together,
which software should be used?
A. DCS
B. ARS
C. UDP
D. QSIG
Answer: D

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NO.10 .Within an S8500 Server, 25 IP Telephony endpoints are connected to 10 digital sets, 10 IP sets,
and 5 CO trunks. How many TN2602 Media Processor boards are required if G.729 is
incorporated?
A. 1
B. 2
C. 3
D. 4
Answer: A

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NO.11 .An RFP for a Interactive Voice Response (IVR) unit and mid-sized communication system has
been released. You are responsible for determining the design solution. The RFP states that the
IVR platform must be engineered to handle 135 25-second messages during the busy hour. You
calculate this requirement to equal 47 ports. If you provide 47 ISDN PRI trunks (two ISDN PRI
facilities), which two traffic concerns must you consider? (Choose two.)
A. No trunk growth is available on the ISDN PRI facilities.
B. 47 active trunks overload the two ISDN PRI facilities, seriously affecting traffic load and call
completions.
C. Considering there is only one channel for signaling, a backup D channel cannot be provided,
affecting traffic if the D channel fails.
D. ISDN PRI facilities direct from the central office limit the caller's ability to connect to the proper
resource, causing increased usage.
Answer: A,C

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NO.12 .Which three should be investigated when validating a wireless network design? (Choose three.)
A. Installed ductwork and walls
B. Locations of network servers
C. Other wireless networks in the area
D. Operating system of user machines
E. Environmental, moisture, temperature variations
Answer: A,C,E

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NO.13 .A sales engineer completes an S87xx Media Server/G650 Media Gateway design which includes
IP Telephony, multi-locations, and LAN/WAN integration. One of the deliverables for handoff to the
implementation team is the network region design. What four IP endpoint characteristics may be
included in the network region design document? (Choose four.)
A. Codec set
B. UDP port ranges
C. 802.1p/Q settings
D. VLAN assignments
E. Identification of locations
Answer: A,B,C,E

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NO.14 .Which three are QoS/CoS recommendations that the Avaya Solution Designer can make to
optimize an all Avaya Converged IP Solution? (Choose three.)
A. Switched networks should use IEEE 802.1p/Q.
B. Routed networks should useDiffServ Code Points.
C. Port priority can also be used to enhance 802.1p/Q andDiffServ.
D. Mixed networks should choose only one (802.1p/Q or DSCP) as a best practice.
Answer: A,B,C

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NO.15 .Your customer solution requirements call for a mix of SIP and H.323 endpoints. Which entity in the
SIP Infrastructure can perform routing of sessions invitations, authentications and accounting
functions?
A. SIP Proxy
B. SIP redirect
C. SIP registrar
D. SIP media gateway controller
Answer: A

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NO.16 .A client is implementing an S87xx Media Server with several G650 Media Gateways. They are
concerned with overheating in the equipment room, especially in the equipment power units.
Which two conditions cause a G650 power supply to initiate an emergency shutdown? (Choose
two.)
A. Overvoltage
B. Overheating
C. Undervoltage
D. High humidity
Answer: A,B

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NO.17 A customer wants to use an Avaya S87xx Media Server with Avaya G700 Gateways at remote
locations. Each G700 Gateway will include an S8300 Local Survivable Processor and
approximately 75 IP sets incorporating G.711. What Avaya feature allows IP sets to register with
the S8300 if connectivity to the S87xx is lost?
A. Local CLAN board
B. Alternate Gatekeeper
C. S8300 Auto-Registration
D. Gateway Alternate Redirection
Answer: B

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NO.18 .The S87xx platform is available as a net new system in which configuration?
A. Voice Bearer over ATM
B. Stand Alone (S87xx only)
C. Traditional G3R without IP
D. Voice Bearer over IP (IP Connect)
Answer: D

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NO.19 .Your client is considering a VoIP application for their S8500 Media Server and G650 Media
Gateway. Due to the time-sensitive nature of VoIP applications, several issues should be
discussed prior to arriving at a final design. Which two VoIP guidelines should you discuss with the
customer? (Choose two.)
A. VoIP should be implemented on an entirely switched network.
B. VoIP will cause some discourse due to lower voice quality than TDM calls.
C. VoIP endpoints should be placed on separate subnets or VLANs based on communities of
interest.
D. When PCs are attached to IP phones, the uplink to the Ethernet switch should be at least 20
Mbps.
Answer: A,C

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NO.20 .You have a corporate site with an S87xx Media Server in location A, and a remote site with an
G700/S8300 LSP processor in Location B. The WAN connection goes down. In what sequence
will the G700 register with the S8300?
A. Each H.248 gateway will reboot and register with the S8300 LSP when it comes back up.
B. The S8300 LSP processor reboots, and then notifies each H.248 gateway it is now the primary
call processor.
C. The S8300 LSP processor notifies each H.248 gateway in the media controller list that it is now
the primary call processor.
D. Each H.248 gateway will detect that the S87xx Media Server is not available and will reregister
with the next Media Server in the media controller list.
Answer: D

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시험 이름: Avaya (ACSS Small and Medium Enterprise (SME) Communications)
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NO.1 The design for an IP Office has two locations. They will need phones, voicemail, and meet me
conferencing ability. They will have a PRI at the main office and the remote office will also use it for
inbound and outbound calls. The main site has forty users and one fax machine. The remote site has
fifteen users and one fax machine.
Which cards and modules are required in the IP Office at the main site to support all digital phones?
A. IP500 Preferred edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal PRI Trunk
Card, one DS30 Module
B. IP500 Essential edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal PRI Trunk
Card, one DS30 Module
C. IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32, Universal PRI
Trunk Card, one DS30 Module
D. IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32, Universal PRI
Trunk Card, one DS30 Module
Answer: D

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NO.2 A customer has opened up another location in London that will have four employees and wants to SCN
this site with the current location in New York City which has an IP500 that has been installed for over a
year without any software revisions.
Which two solutions do you recommend for the London location? (Choose two.)
A. Install the IP500 with the VCM 32 and the 12 port Ethernet switch on a UPS, ground the IP500,
upgrade the IP500 to the same version as the IP500 in New York City, install four digital phones, and
verify the correct software version on the phones.
B. Install the IP500 with VCM 32, add a digital station module on the IP500, Put the IP500 and the DS
module on a UPS, earth ground the IP500 and the digital station module, match the IP500 and DS
module with the version level with New York City and install the four digital phones.
C. Install four digital phones and create a VPN connection between London and New York City for the
digital phones to connect back to the digital station module in New York City.
D. Install the IP500 with the VCM 32 on a UPS, a 12 port POE switch on a UPS, earth ground the IP500,
match the IP Office version level with New York City, install four IP Phones, and verify the correct
software version on the IP phones.
Answer: B,D

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NO.3 A customer is running SIP phones that are locked down to G.729a.
What is the bandwidth used for the speech of ten simultaneous calls?
A. 63 Kbps
B. 80 Kbps
C. 560 Kbps
D. 640 Kbps
Answer: B

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NO.4 A customer is requesting space required for an IP500 and expansion modules. IT says that they have
12U space (2U = 73mm / 2.9") available in their rack. 35 DS phones and 30 analog phones are required.
The customer also has one analog trunk. In case of power failure, one analog phone has to ring. The
VMPRO server takes 4U space on the rack.
What is the minimum space required for the IP Office?
A. 2U
B. 6U
C. 8U
D. 12U
Answer: B

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NO.5 Which two are power options for IP telephones on the IP Office? (Choose two.)
A. Class "B" 24 Volt power supply
B. 1151D1 Individual Power Supply and the 1151D2 Individual Power Supply with Battery Backup
C. Class "A" 24 volt power supply
D. Power over Ethernet switch conforming to 802.3af standards
Answer: B,D

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NO.6 In Windows Services, which tab would you use to allow the VoiceMail Pro service to run as a specific
user?
A. General
B. Advanced
C. Log On
D. Dependencies
E. User
Answer: C

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NO.7 Call routing in a multi site SCN solution needs careful planning to prevent which three.? (Choose three.)
A. VCM resources are not over subscribed.
B. VMPro ports are not over subscribed.
C. Trunk ports are not over subscribed.
D. ACD routes are not compromised.
E. Calls are not tromboned.
Answer: A,B,C

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NO.8 You need to implement the new tourist information center (TIC) in Milan. The requirement is to have an
Auto Attendant that can supply up to three levels (caller can choose option 1, then 2, and finally option 3)
for 10 different information groups such as City Guides, "points of view", Hotels with available room, etc.
An additional requirement is to have the voicemail to email option for all people working at the TIC of
Milan.
Which IP Office version will meet these requirements for the least cost?
A. IP Office Preferred Edition
B. IP Office Preferred Edition and IP Office Advanced Edition
C. IP Office Essential Edition
D. IP Office Advanced Edition
E. IP Office Basic Edition
Answer: C

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NO.9 Your customer has requested that you implement a plan to give their two sites complete resiliency.
Which two will accomplish this? (Choose two.)
A. IP Office Resiliency License
B. IP Phones with backup call server
C. IP500v2 with redundant processor
D. Preferred Edition
Messaging at both locations
Answer: B,D

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NO.10 Which three requirements are collected during the Infrastructure Data Gathering phase? (Choose
three.)
A. Productivity Requirements
B. Physical Layer: Existing Telecom Infrastructure
C. Above Physical Layer: Existing Data Network
D. Line of Business application integration needs
E. Current PBX/Key System Features and Dial Plan
Answer: B,C,E

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NO.11 Which supported hardware is needed to protect an analog extension port that is in a different building
than the control unit?
A. ITWLinx towerMAX DS/2
B. Analog surge protector
C. ITWLinx towerMAX SCL/8
D. IP Office Barrier Box
Answer: D

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NO.12 A client requests VoiceMail Pro with UMS to be installed. During the installation process the option for
UMS does not appear.
What is the cause?
A. The UMS service is installed automatically.
B. The UMS licenses have not been loaded.
C. The server platform does not meet the requirements.
D. The Windows account does not have permission.
Answer: C

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NO.13 Which two licenses are required to support an Interactive Voice Response (IVR) and Text To Speech
(TTS) enabled auto attendant? (Choose two.)
A. IP Office Essential System license
B. IP Office Preferred System license
C. IP Office Advanced System license
D. VMPro TTS (Generic)
E. Database license
Answer: B,C

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NO.14 A customer has opened up a new location in London that will have four employees. They want to SCN
this site with the current location in New York City which has an IP500 that has been installed for over a
year without any software revisions. The employees in London will use the New York City location for all
outbound and inbound calls and want to be able to dial any extension at either location.
What should you recommend for this customer?
A. Install an IP500 with four digital phones in London and use short codes to dial across the H.323 IP
trunk to connect back to New York City.
B. Install an IP500 with four IP phones in London and create a VPN connection between London and New
York City with firewalls at both locations using double network address translations.
C. Install an IP500 with four IP phones in London and use the H.323 IP trunk for a SCN to connect back to
New York City to dial out of New York City.
D. Install an IP500 with four IP phones in New York City and use the H.323 IP trunk for a SCN to connect
back to London to dial out of London.
Answer: C

Avaya dumps   3000.2   3000.2   3000.2기출문제   3000.2   3000.2 dumps

NO.15 Which two cards can give the IP500 control unit the full ability to interface to a T1/E1 ISDN trunk
without additional licenses? (Choose two.)
A. IP 500 PRI U
B. Voice Compression Module
C. ISDN U
D. PRI 24/30
E. Legacy Carrier Card
Answer: D,E

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시험 번호/코드: 7003.1
시험 이름: Avaya (Avaya Communication Server 1000 for Avaya Aura Implementation Exam)
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NO.1 A customer wants to build a new Ip node on their Communication Server (CS) 1000E system with three
Signaling Servers. This node will support virtual trunks, IP media services, TPS and personnel directories.
A technician logs into Elements manager to complete the configuration, after creating and saving the
node configuration, the transfer now option chosen, then the servers are selected, the start sync is
selected followed by restart application.
What is expected outcome from the system?
A. The node file will be transferred from Signaling Servers to the call servers, and INI files will be
transferred from the call server to the selected servers.
B. The node file will be transferred from Call Servers to the Signaling servers, and the INI files will be
transferred from the Call Servers to the selected servers.
C. The node file will be transferred from Signaling Servers to the Call Server, and the INI files will be
transferred from Call Servers to the Signaling servers.
D. The node will be transferred from Element manager to the call server, and INI files will be transferred
from Element manager to CallServer.
Answer: B

Avaya기출문제   7003.1자료   7003.1자료

NO.2 A technician deployed a Communication Server 1000E with dual homing feature configured. Both the T
and 2T ports are connected on the media Gateway Controller (MGC) one connection is active to avoid
network loops.
Which two statements are true, if the connection to the active port on the MGC is host?
(Choose two)
A. The MGC will issue a link down error.
B. The MGC will switch to the active pert.
C. The MGC and CPPM will have no loss of service.
D. The MGC will switch to the active port after 12 seconds.
Answer: B,C

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NO.3 Refer to the exhibit.
A Communication Server 1000E Rls. 7 x customer is adding a new Human Resources department with
eight IP telephone users. The customer has asked for the telephones to be programmed with consecutive
Directory numbers (DNs) from their DID range (2000-2099).
Which numbers sequence is available to meet the customer ¯ s r equ ir e m en t s?
A. 2001-2008
B. 2010-2017
C. 2050-5057
D. 5091-2098
Answer: D

Avaya   7003.1   7003.1   7003.1자격증

NO.4 A technician on a Communication Server 1000E SA Rls. 7x cannot get a second media Gateway to
register with the Call Server. The call server and Media Gateway 1 sit in the same 19 inch rack while
Media Gateway 2 is in another building and connected via the computer IP network Media Gateway 2 can
ping the Call Server but cannot register. The network is suspected of having a firewall or port blocking
issue.
Which diagnostic tool will help to isolate and identify a firewall or port blocking issue between the call
server and Media Gateway 2?
A. Gryphon Tool
B. Packet Capture Tool
C. Linux PPP Tool
D. Linux Modem Configuration Tool
Answer: B

Avaya   7003.1   7003.1인증   7003.1자료

NO.5 You are installing a new Communication Server 1000E (CS 1000E) SA release 7x system for your
customer. They have asked you to implement the corporate Directory Feature during the installation.
A. SFTP must be disabled in LD 117.
B. Valid telephony accounts must already exist in Subscriber Manager.
C. The CS 1000E Call Server must be joined to security domain.
D. Centralized authentication must be disabled.
Answer: C

Avaya pdf   7003.1   7003.1자료   7003.1

NO.6 A technician is installing the Linux Base Operating System software on the CPDC server for the Avaya
Aura system and steps away while the software is loading. When the technician returns, he verifies that
the Linux base installation is complete and successfully installed.
What status can the technician verify to ensure the installation is successful?
A. There is no visible indication available.
B. The Linux server reboots and the FQDN login prompt appears.
C. The status of Linux Hardening items is displayed and the system reboots.
D. The Linux server reboots and the Linux Status Completion screen appears.
Answer: B

Avaya   7003.1   7003.1   7003.1인증

NO.7 A customer with a Communication Server (CS) 1000E at Rls. 5.5 with two IPMG is upgrading the
system to CS 1000E SA release 7 x. The second media gateway includes a media Gateway Controller
card with one high density DSP daughter board.
How many voice channels does this configuration provide?
A. 32
B. 64
C. 96
D. 128
Answer: D

Avaya인증   7003.1   7003.1자료

NO.8 A customer wants to deploy an Avaya Server (CS) 1000 Rls. 7x system in Avaya Aura solution.
They plan to have the system support 50,000 users.
Which system type will meet the customer ¯ s needs?
A. CS 1000E Co-Resident Call Server and Signaling Server
B. CS 1000E Standard Availability (SA)
C. CS 1000E High Availability (HA)
D. CS 1000E High Scalability (HS)
Answer: D

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NO.9 A customer has a Communication Server (CS) 1000E Rls. 7 x system with a System Manager as the
primary Security Server that has been designated as a Deployment Server. The application file (.nai) has
been uploaded to the deployment manager library. The customer has added an element to the security
domain and wants to deploy software applications to the element.
With respect to deployment services, which statement is false?
A. Deployment Manager has logicto prevent applications beingdeployed on unsupported hardware
platform.
B. MAS application has its own separate .nai file.
C. IM & Presence application has its own separate .nai file.
D. MAS can be deployed on the same server as Session Manager.
Answer: D

Avaya최신덤프   7003.1 dumps   7003.1   7003.1자격증

NO.10 A customer has deployed a Communication Server 100 Rls. 7x system at their site. The technician has
been asked to add the Call pickup feature to the 100 IP telephone in the sales department.
The customer wants to be sure active calls not lost when the changes are made.
Which Phones Configuration feature can be enabled that will ensure changes to the telephone are not
transmitted to the call server until the telephone are busy.?
A. Bulk change
B. Courtesy change
C. Group change
D. Template change
Answer: B

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시험 번호/코드: 3100.1
시험 이름: Avaya (Avaya Aura Communication Manager Administration Exam)
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NO.1 Communication Manager Backups are done through the system management interface (SMI).
Which three statements about the Communication Manager backup function are correct? (Choose
three)
A. The backup function creates two complete files on the internal hardware drive.
B. The backup function can create a file on a network device using protocols: SCP , SFTP , or FTP .
C. The backup function can encrypt the file with a pass phrase.
D. The backup is done dynamically and cannot be scheduled in advance.
E. The full Backup option does not do Save Transaction Command Automatically before creating the
backup file.
Answer: B,C,E

Avaya   3100.1   3100.1   3100.1자격증

NO.2 Consider the signaling Group Information shown in the exhibit.
Which SAT command can you use to get the IP address of the Far-end Node of the Signaling group
50?
A. Display board CLAN10
B. List node-name all
C. List ip-address nodes
D. List ip-interface nodes
Answer: B

Avaya   3100.1시험문제   3100.1 pdf

NO.3 The Avaya Extension to Cellular feature provides users with the capability to have one
administered telephone that supports communication manager features for both an office
telephone and one outside cellular or wireless telephone, two fields must be set to "Yes" in order to
use this functionality:
Enhanced EC500 and extended Cvg/Fwd Admin.
Which command do you use to verify the field settings?
A. System-parameters features
B. System-parameters customer-options
C. System-parameters wireless
D. System-parameters converge-forwarding
Answer: B

Avaya   3100.1   3100.1   3100.1   3100.1기출문제

NO.4 A remote user Avaya softphone to work from home reports that the client desktop application
will not register. After verifying that the user has configured the softphone application to "point" to
the current IP address of a Communication Manager Gatekeeper using an administered extension,
you ask if the user supplied a password when logging on. The user confirms that the password was
used on each log-on attempt.
You look up the user's information and note that the type field is 4620 (IP telephone) and the
security code field is.
With reference to the scenario described in the exhibit, which action should you take to ensure that
the user can use the IP SoftPhone?
A. Change the IP SoftPhone field to y.
B. Change the Converge Path 1 value to match the value in converge path 2.
C. Change the message Lamp Ext value to match the extension number.
D. Change the name in the name field to match the name as administered in the LDAP directory.
Answer: A

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NO.5 You want a user's station to be able to dial extension 5605 and 5608 only.
Which station configuration will achieve this?
A. Assign COR 11 to user' station, In COR11
Set COR-to COR calling permission = 'n' for all except COR 10.
Assign COR to 5605 and 5608.
Ensure that these two CORs are not assigned to any other station object.
B. The FRL = 7to user's station. FRL = 7 to station 5606 and 5608.
Set FRL for all other stations to 6 and lesser
C. Assign COR 10 to user's station.
In COR 11, set CPR-to-COR calling permission = 'n' for all except.
Assign COR 11 to 5605 and 5608.
Ensure that these two CORs are not assigned to any other object.
D. The FRL = 5 to user's station, FRL = 7 to station 5606 and 5608.
Set FRL for all other stations to 5 or lesser.
Answer: A

Avaya최신덤프   3100.1 dump   3100.1

NO.6 There are two GUI-based access tools available: Avaya site administration (ASA) and system
management interface (SMI).
Which statement correctly differentiates between ASA and SMI?
A. Both SMI and ASA can perform the same administration tasks but ASA is being replaced by SMI.
B. Both SMI and ASA can perform the same administration tasks but SMI is for technicians and ASA
is for customers.
C. SMI provides access to less frequent administration, installation and upgrade functions, while ASA
provides access to day-to-day administration functions.
D. Old hardware and software (Pre - 5.x) is administered using SMI, while current hardware and
software (5.x and later) is administered using ASA.
Answer: C

Avaya   3100.1시험문제   3100.1자료

NO.7 You are adding ten new IP telephones in a small company administered with a G430 Media
Gateway and a S8300D ICC main server. The G430 has the S8300D inserted in the slot V1, and
MM71 in the slot V2, and an MM712 in the slot V3.
Which hardware module will act as Gatekeeper for the telephones?
A. MM710
B. MM712
C. MGP on the media gateway
D. S8300D server using Processor Ethernet (PE)
Answer: D

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시험 번호/코드: 3200.1
시험 이름: Avaya (Avaya Modular Messaging with Avaya Message Store Implementation and Maintenance Exam)
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NO.1 When considering password security, mailbox passwords can be required to have a specific length.
What is the default minimum subscriber password length, and what is the maximum length the word can
be set to?
A. Default 6; Maximum 10
B. Default 6; Maximum 20
C. Default 4; Maximum l5
D. Default 4; Maximum 10
E. Default 5; Maximum 10
Answer: C

Avaya pdf   3200.1 dump   3200.1시험문제   3200.1

NO.2 A customer is migrating from Modular Messaging 3.0 on a S3400 server to Modular Messaging
5.2. Which two pieces of information must be obtained to successfully complete this migration? (Choose
two.)
A. the PBX translations
B. the original planning forms for the system that runs on release 3.0
C. the latest analyzed DCT file for the system
D. the private Messaging Application Server (MAS) and Messaging Storage Server (MSS) NetBIOS name
Answer: B,C

Avaya   3200.1 pdf   3200.1   3200.1최신덤프

NO.3 Which three are pre installation tasks that Avaya recommends for the initial installation of the Modular
Messaging 5.2 system? (Choose three.)
A. Download the software updates and service packs.
B. Run the backup and verification tool.
C. Complete the Data Collection Tool data file.
D. Acquire the RFA authorization file.
E. Download the Configuration Notes.
Answer: A,C,E

Avaya   3200.1   3200.1

NO.4 As part of the initial installation, configuring the "Offline Access" is important in case there is problem
with the Message Application Servers (MAS) accessing the Message Storage Server (MSS). At which
point in the insinuation process should the "Offline Access" be configured?
A. when configuring the Web Subscriber options
B. only after the MSS is configured
C. when configuring the primary MAS
D. only after all the MASs are configured
Answer: D

Avaya   3200.1시험문제   3200.1자료   3200.1자격증

NO.5 A technician is installing Outlook Thick Client (OIC).
Which ports on the network need to be opened to allow communications to the Modular Messaging
system?
A. Ports 21 or 23
B. Ports 21 and 443
C. Ports 25, 143, and 389
D. Ports 25, 143, and 5001
Answer: C

Avaya   3200.1 dumps   3200.1자격증   3200.1 dumps

NO.6 A technician is installing a now Avaya Modular Messaging 5.2 Single Server. The customer wants to
include a Web Client server in the installation.
Which two statements about the Web Client are true? (Choose two.)
A. Web Client can be installed on a separate server from Avaya Modular Messaging.
B. Web Client can be installed as a virtual machine on the System Platform Server.
C. Web Client is not supported by Avaya Modular Messaging 5.2 Single Server.
D. Web Client software should be installed on the Message Application Server (MAS) virtual machine.
Answer: C,D

Avaya   3200.1   3200.1기출문제

NO.7 Which three are steps to finish Message Storage Server (MSS) administration? (Choose three.)
A. Administer Classes of Service (CoS).
B. Enter the final IP addresses.
C. Administer switch integration.
D. Place the MSS in a Windows domain.
E. Administer special mailboxes.
Answer: A,D,E

Avaya   3200.1   3200.1 pdf

NO.8 A customer had a catastrophic failure, and has just finished reloading a system. They would like to
restore all their data horn an ftp/sftp backup. Which statement described the first Step to restoring their
data in this manner?
A. Stop the voice system processing.
B. Install the latest service pack and patches.
C. Administer the TCP/IP settings
D. Reboot the Messaging Storage Server (MSS).
Answer: A

Avaya덤프   3200.1   3200.1시험문제   3200.1기출문제   3200.1

NO.9 Which backup type is supported for the Avaya Modular Messaging Single Server?
A. Type 2 or 4 DVD RAM cartridge
B. DVD-RW disk
C. FTP/SFTP backup
D. Norton Ghost
Answer: C

Avaya   3200.1덤프   3200.1   3200.1

NO.10 A technician is installing a service park on a Modular Messaging Single Server. The technician has
copied the updates to the server using the System Platform.
In which folder on the Messaging Application Server (MAS) will the technician find the updates.?
A. C:\Avaya_ Support\Updates
B. C:\Avaya Modular Messaging\Patch Cache
C. C:\Important_Files
D. C:\MM_PATCH_FILES
Answer: D

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시험 번호/코드: 3305
시험 이름: Avaya (Avaya Aura® Experience Portal with POM Implementation and Maintenance exam)
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NO.1 What is the last step that is required after successful installation of intelligent Customer
Routing (ICR) Core?
A. Restart the terracotta service.
B. Restart the ICR Core service.
C. Restart the httpd service.
D. Reboot the machine.
Answer: D

Avaya인증   3305   3305기출문제   3305최신덤프

NO.2 On an existing Avaya Proactive Outreach Manager (POM) server, what three are required
when configuring a voice campaign? (Choose three)
A. the IP of the POM server
B. an existing contact strategy
C. the Call Classification Analysis (CCA) timeout to be used
D. an existing contact attribute
E. sufficient voice ports and POM CCA licenses
Answer: B,D,E

Avaya   3305   3305 dump

NO.3 The Alarm Manager page on Experience Portal Manager shows an Alarm:
Q_ICR62006: User-to-User header is missing from SIP response 183 Session Which Avaya product in
the deployment is not configured correctly?
A. Avaya Aura Communication Manager
B. Avaya Aura Session Manager
C. Intelligent Customer Routing
D. Avaya Aura Experience Portal
Answer: A

Avaya   3305기출문제   3305 dump

NO.4 You have installed an Orchestration Designer application on a Tomcat application server and
try at call to the application. The test call fails.
What is the best way to validate the application installation?
A. Check the Avaya Aura experience Portal (AAEP) System Monitor.
B. Check AAEP administration System Maintenance > Log Viewer
C. Open a browser window and access the application Http:// <host>: <port>/<application
name>/index.html
D. Look at the Application Detail Report in the AAEP administration.
Answer: C

Avaya시험문제   3305 dumps   3305

NO.5 You client reported the multi-server Avaya Aura Experience Portal (AAEP) local PostgreSQL
database has become corrupted and you have determined you must restore the database from a
backup of the system.
After restoring the database from the backup, which three actions must be performed? (Choose
three)
A. Restart the vpms service on the Experience Portal Manager (EPM).
B. Reconnect each Media Processing Platform (MPP) with the EPM.
C. Restart the MPP service from the EPM.
D. Restart the avpSNMPAgentSvc on the EPM.
E. Install a new license file on the EPM.
Answer: A,B,D

Avaya자격증   3305   3305 dumps   3305   3305 dumps

NO.6 After installing a five server Avaya Aura Experience Portal (AAEP) system you check the port
distribution page only to see the name of the media Processing Platform (MPP) servers in the
system have allocated ports.
Which two are the most probable causes of this issue? (Choose two)
A. The AAEP WebLM license has expired; either it was a temporary license or the client's Enterprise
WebLM server is down
B. One or more MPP system resources are overloaded
C. The specified VoIP gatekeeper or SIP gateway is incorrect
D. The Postgres service on the Experience Portal manager (EPM) is not running
Answer: A,C

Avaya   3305   3305   3305

NO.7 Which three are exit reasons in an Intelligent Customer Routing (ICR) CCA Session detail report?
(Choose three)
A. Call completed
B. Call failed
C. Call completed in SSA
D. Call routed
E. Call transferred
Answer: C,D,E

Avaya   3305최신덤프   3305

NO.8 You have just installed Proactive Outreach Manager (POM) 2 SP or newer on your Avaya Aura
Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appears to shoe an
Active Job, but no outgoing call spears to be made. You notice the following entry in the
CmpMgrService.out log file:
CmpMgrService.out
@2011-10-21-10-24-18|P_POMCM002 | ERROR| POMCM | | | Out call web service returned fault:
user does not have permission to run this Web Service | 192.9.84.93####
Which step must you take to correct the issues and continue with this procedure?
A. Login to Experience Portal Manager (EPM) using a user with an assigned role of "POM Campaign
Manager" and restart the campaign
B. Logging to EPM using a user with an assigned role of "Web Services" and restart theCampaign
C. Login to (EPM) using a user with an assigned role of "Administration" and ensure that the outcall
user name administered in POM Configuration > POM Server > outbound Settings> voice Server link
has the assigned role of "Web Services"
D. Login to EPM using a user with an assigned role of "Administration" and ensure that the outcall
user name administered in POM Configuration > POM Server > Outbound Settings > Voice Server
link has assigned the role of "POM Campaign Manager".
Answer: C

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시험 번호/코드: 132-S-708-1
시험 이름: Avaya (Specialist: Avaya Voice Self-Service Design Elective Exam)
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Q&A: 80 문항
업데이트: 2013-12-30

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NO.1 A thriving mail order business has a busy contact center that takes orders from existing
and new
customers. This business has chosen to implement an Avaya Voice Self-Service solution to
process
routine orders to reduce the staffing costs. What are three benefits that this company can
expect to derive
from implementing an Avaya Voice Self-Service solution? (Choose three.)
A.Agents can focus on complex customer issues.
B.Solution provides an effective 1-way voicemail solution.
C.Answers to common questions are available at any time.
D.Callers are connected directly to the agent of their choice.
E.Callers can be directed to routine information without agent assistance.
Answer:A C E

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NO.2 Which two hardware components are required for Avaya Voice Portal using Voice
over IP? (Choose
two.)
A.NMS boards
B.Dialogic boards
C.Intel/AMD server
D.Communication Manager
Answer:C D

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NO.3 Which two represent native capabilities of Avaya Dialog Designer? (Choose two.)
A.Speaker Verification
B.Application Simulation
C.TAS Application Development
D.VoiceXML Application Development
Answer:B D

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NO.4 Your customer's company has extensive web services architecture. All
communication with customers
has been through web chat and email. Customer demand has required the company to setup
a call center.
They can only afford to staff a few agents, and firmly believe that a speech application that
accesses their
existing web services would fulfill 70-80% of their incoming calls. Which solution would meet
their
requirements?
A.Avaya Voice Portal and IVR Designer
B.Avaya Interactive Response and IVR Designer
C.Avaya Voice Portal and Avaya Dialog Designer
D.Avaya Interactive Response and Avaya Dialog Designer
Answer:C

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NO.5 A thriving mail order business has a busy contact center that takes orders from
existing and new
customers. To reduce staffing costs, this company has chosen to implement an Avaya Voice
Self-Service
solution to process routine orders. They would like to implement a solution for placing calls to
customers
when the status of their order changes (processed, shipped, cancelled). They want the calls
to provide
the same information as if the customer had come in and requested it from the Avaya Voice
Self-Service
solution. Which speech elements would be required to implement this solution?
A.Voice over IP (VoIP)
B.Text-to-Speech (TTS)
C.Speech Application Builder (SAB)
D.Open Speech Dialog Modules (OSDM)
Answer:B

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NO.6 Which two application servers are supported by Avaya Dialog Designer? (Choose
two.)
A.Microsoft IIS
B.Apache Tomcat
C.IBM WebSphere
D.Oracle J2EE Web Server
Answer:B C

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NO.7 A customer currently has one contact center in Denver using Avaya Interactive
Response (IR). They
use TDM, Speech Recognition (ASR), and Text-to-Speech (TTS). In addition to these
features, their
applications are all written in TAS. They are very satisfied with the state of their current
applications. They
are opening a new facility in another location and want to have the same Voice Self-Service
applications
in this new location. They need the new location operational in four weeks. Cost is an issue.
Since cost
and expediency are primary concerns, what would you suggest to add Voice Self-Service
capacity to the
new location?
A.Add Avaya Voice Portal systems/ports in the new location.
B.Add Avaya Dialog Designer systems/ports in the new location.
C.Add Avaya Interactive Response systems/ports in the new location.
D.Add Avaya Interactive Response systems/ports to the primary location.
Answer:C

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NO.8 A thriving mail order business has a busy contact center that takes orders from existing
and new
customers. To process routine orders and reduce staffing costs, they have chosen to
implement an Avaya
Voice Self-Service solution. They want a sophisticated seamless solution for routing calls to
agents. They
want callers to be identified, serviced (provide routine information), and routed to an agent
with minimal
input from the caller. Which two speech elements would be required to implement this
solution? (Choose
two.)
A.Voice over IP (VoIP)
B.Text-to-Speech (TTS)
C.Speech Recognition (SR)
D.Speech Application Builder (SAB)
Answer:B C

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NO.9 A customer currently has one contact center in Los Angeles using CONVERSANT?
They use TDM
and DTMF. They are dissatisfied with the state of their current applications. They want to use
speech
applications to simplify classification and routing of customer calls. They also expect a much
higher
resolution of calls within their Voice Self-Service environment. The customer has rigid IT
standards. The
only approved server hardware is Intel-based. Servers must only be purchased through the
IT department.
Which two Voice Self-Service components would closely align with the customer's
requirements?
(Choose two.)
A.IVR Designer
B.Avaya Voice Portal
C.Avaya Dialog Designer
D.Avaya Interactive Response
Answer:B C

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NO.10 Which two hardware components are required for Avaya Interactive Response (IR)
using Voice over IP?
(Choose two.)
A.NMS boards
B.Dialogic boards
C.Sun Sparc-based server
D.Communication Manager
Answer:C D

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NO.11 Which two methods can be used to get and put data between Avaya Interactive
Response (IR) and
Avaya Interaction Center (IC)? (Choose two.)
A.LAN Gateway
B.DLG Connector
C.VOX Connector provided with IC
D.IC Connector provided with Avaya Dialog Designer
Answer:C D

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NO.12 A customer wants to answer technical support questions 24x7 yet avoid paying for
increased staffing
for night and weekends. Forty-five percent of agent calls are simple fixes that include powerdown
and
power-up support, explaining where to obtain the three-page troubleshooting document, and
the faxing of
that document. Agents also sell post-warranty maintenance plans and currently have only a
5% take rate
due to high call volumes from new customers. One solution is to off-load agent calls with an
Avaya Voice
Self-Service solution. Which two activities are specifically targeted at reducing operational
expenses and
meeting business requirements? (Choose two.)
A.Expensive customer service agents should not have to answer routine information
requests.
B.Technical support calls should be delivered to customer service agents during the night
and weekend
shifts.
C.Caller's intent should be effectively and consistently identified and then routed to a self
service
transaction or an agent.
D.Overflow calls should be routed to a voicemail system where they can describe their
problem and get a
callback with the solution.
Answer:A C

Avaya   132-S-708-1자료   132-S-708-1   132-S-708-1   132-S-708-1

NO.13 Which three elements are required to run an Avaya Voice Portal solution with a speech
application?
(Choose three.)
A.Speech Server
B.Domain Controller
C.Media Processing Platform (MPP)
D.Voice Portal Management System (VPMS)
E.Lightweight Directory Access Protocol (LDAP)
Answer:A C D

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NO.14 Which integration alternative provides optimal routing to an agent based on information
gathered at any
given point within a Voice Self-Service application?
A.Avaya Interaction Center
B.Avaya Proactive Contact
C.Avaya Operational Analyst
D.Avaya Interactive Intelligence
Answer:A

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NO.15 A healthcare company operates a mail order prescription business. Its contact center
primarily takes
orders from existing and new customers. Upper management has decided not to implement
an Avaya
Voice Self-Service solution, but use a competitor instead. The IT staff believes that once they
implement
the new system, it will not operate as advertised. The IT staff asks you what they can do to
ensure that
their application development time is not wasted in the event that they ultimately decide to
migrate to
Avaya Voice Portal in the future. What is the most cost-effective advice you can give the IT
staff?
A.Advise them to create their application using the competitor's proprietary tool set.
B.Advise them to create an application that exposes the weaknesses of the competitor
platform.
C.Advise them to escalate the decision about the platform since it will be very difficult to
convert later on.
D.Advise them to create their application in VoiceXML so that there will be portability to
Avaya Voice
Portal.
Answer:D

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NO.16 A thriving mail order business has a busy contact center that takes orders from existing
and new
customers. This business has chosen to implement an Avaya Voice Self-Service solution to
process
routine orders to reduce the staffing costs. They would like to implement a more
sophisticated solution for
routing calls to agents, and make it seamless. They want callers to be identified, serviced,
and if needed,
routed to an agent with minimal input from the caller. Which product integrates with Avaya
Voice
Self-Service solutions to meet this need?
A.IBM WebSphere
B.Avaya Proactive Contact
C.Avaya Interaction Center
D.Call Management System
Answer:C

Avaya   132-S-708-1   132-S-708-1   132-S-708-1

NO.17 A garden supply retailer begins taking orders for spring bulbs in early winter. Last
year, their customers
started calling for order shipment status as early as late winter. The contact center is open
Monday
through Friday. This is a seasonal increase in call volume only. Which three benefits would
an Avaya
Voice Self-Service solution provide? (Choose three.)
A.Equalize trunking requirements throughout the entire year.
B.Permit callers to connect to an agent during non-business hours.
C.Permit callers to check on the scheduled date of the shipment 24x7.
D.Eliminate the repetitive or routine task of providing the shipping date to the caller.
E.Reduces the time the caller waits for an agent by automatically providing the date of the
scheduled
shipment
Answer:C D E

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NO.18 An Avaya Voice Self-Service customer has a limited service contract for IT and
telecommunications.
They only have staff available from 9 a.m. to 5 p.m.; otherwise they are available using a
pager. The
contact center uses Avaya contact center and reporting solutions. The contact center has
staff onsite 24
hours a day. They actively monitor their agent pool and have offered to monitor Voice Self-
Service ports if
they can have access to the data center to monitor the system's health. There are significant
security
concerns with providing this type of access to non-technical staff. Which alternative would
allow the
contact center personnel some monitoring capabilities?
A.Place the self-service ports behind the Communication Manager; monitor the ports on the
Call
Management System (CMS) using real-time reports.
B.Place the self-service ports in front of the Communication Manager; monitor the ports on
the Call
Management System (CMS) using real-time reports.
C.Place the self-service ports behind the Communication Manager; turn on Redirect On No-
Answer
(RONA) to route calls to supervisory personnel when ports go out of service.
D.Place the self-service ports in front the Communication Manager; turn on Redirect On No-
Answer
(RONA) to route calls to supervisory personnel when ports go out of service.
Answer:A

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NO.19 A company has decided to enter the ISV business and create custom Voice Self-
Service applications for
Avaya platforms. They want to learn a single tool set and would like to be in this business for
the
foreseeable future. Which skill set should they develop to be compatible with current and
future Voice
Self-Service applications?
A.IVR Designer and VoiceXML
B.Dialog Designer and VoiceXML
C.Voice@Work and ScriptBuilder
D.IVR Designer and Transaction Assembly Script
Answer:B

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NO.20 A current Avaya Interactive Response (IR) customer is aware that the industry is
moving to web-based
self-service architectures. In addition to the benefits of moving to advanced technologies,
which two
business elements should be considered? (Choose two.)
A.need to replace the speech servers
B.capital investments in current equipment
C.time needed to convert any existing TAS applications to VoiceXML
D.inability to use VoIP until Avaya Voice Portal has been implemented
Answer:B C

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