ISEB인증 BH0-012시험은 인기있는 IT자격증을 취득하는데 필요한 국제적으로 인정받는 시험과목입니다. ISEB인증 BH0-012시험을 패스하려면 ITExamDump의ISEB인증 BH0-012덤프로 시험준비공부를 하는게 제일 좋은 방법입니다. ITExamDump덤프는 IT전문가들이 최선을 다해 연구해낸 멋진 작품입니다. ISEB인증 BH0-012덤프구매후 업데이트될시 업데이트버전을 무료서비스료 제공해드립니다.
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시험 번호/코드: BH0-012
시험 이름: ISEB (The Foundation® ITIL (2012 Onwards) )
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Q&A: 166 문항
업데이트: 2013-12-15
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BH0-012 덤프무료샘플다운로드하기: http://www.itexamdump.com/BH0-012.html
NO.1 Which of the following should IT service continuity strategy be based on?
1.Design of the service metrics
2.Business continuity strategy
3.Business impact analysis (BIA)
4.Risk assessment
A. 1, 2 and 4 only
B. 1, 2 and 3 only
C. 2, 3 and 4 only
D. 1, 3 and 4 only
Answer: C
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NO.2 At which stage of the service lifecycle should the processes necessary to operate a new service
be defined?
A. Service design: Design the processes
B. Service strategy: Develop the offerings
C. Service transition: Plan and prepare for deployment
D. Service operation: IT operations management
Answer: A
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NO.3 What is the name of the group that should review changes that must be implemented faster
than the normal change process?
A. Technical management
B. Emergency change advisory board
C. Urgent change board
D. Urgent change authority
Answer: B
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NO.4 Which stage of the service lifecycle is MOST concerned with defining policies and objectives?
A. Service design
B. Service transition
C. Continual service improvement
D. Service operation
Answer: A
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NO.5 What should a service always deliver to customers?
A. Applications
B. Infrastructure
C. Value
D. Resources
Answer: C
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NO.6 Which one of the following is NOT a responsibility of the service transition stage of the
service lifecycle?
A. To ensure that a service can be managed and operated in accordance with constraints specified
during design
B. To design and develop capabilities for service management
C. To provide good-quality knowledge and information about services
D. To plan the resources required to manage a release
Answer: B
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NO.7 Which one of the following is NOT the responsibility of service catalogue management?
A. Ensuring that information in the service catalogue is accurate
B. Ensuring that service level agreements are maintained
C. Ensuring that information in the service catalogue is consistent with information in the service
portfolio
D. Ensuring that all operational services are recorded in the service catalogue
Answer: B
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NO.8 Which one of the following activities are carried out during the "Where do we want to be?"
step of the continual service improvement (CSI) approach?
A. Implementing service and process improvements
B. Reviewing measurements and metrics
C. Creating a baseline
D. Defining measurable targets
Answer: D
ISEB BH0-012시험문제 BH0-012 BH0-012
NO.9 Which one of the following is the BEST description of a service level agreement (SLA)?
A. The part of a contract that specifies the responsibilities of each party
B. An agreement between the service provider and an internal organization
C. An agreement between a service provider and an external supplier
D. An agreement between the service provider and their customer
Answer: D
ISEB자료 BH0-012덤프 BH0-012기출문제 BH0-012기출문제 BH0-012최신덤프
NO.10 Which one of the following is NOT part of the service design stage of the service lifecycle?
A. Designing and maintaining all necessary service transition packages
B. Producing quality, secure and resilient designs for new or improved services
C. Taking service strategies and ensuring they are reflected in the service design processes and the
service designs that are produced
D. Measuring the effectiveness and efficiency of service design and the supporting processes
Answer: A
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