IBM 자격증 000-023 시험문제와 답

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IBM인증 000-023시험을 어떻게 공부하면 패스할수 있을지 고민중이시면 근심걱정 버리시고ITExamDump 의 IBM인증 000-023덤프로 가보세요. 문항수가 적고 적중율이 높은 세련된IBM인증 000-023시험준비 공부자료는ITExamDump제품이 최고입니다.

시험 번호/코드: 000-023

시험 이름: IBM (IBM Tivoli Support Provider Tools and Processes)

ITExamDump는000-023시험문제가 변경되면000-023덤프업데이트를 시도합니다. 업데이트가능하면 바로 업데이트하여 업데이트된 최신버전을 무료로 제공해드리는데 시간은 1년동안입니다. 000-023시험을 패스하여 자격증을 취득하고 싶은 분들은ITExamDump제품을 추천해드립니다.온라인서비스를 찾아주시면 할인해드릴게요.

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000-023 덤프무료샘플다운로드하기: http://www.itexamdump.com/000-023.html

NO.1 Where can the most thorough searches on support be performed?
A.anywhere with a search dialog
B.top header of any IBM.com web page
C.always from a specific product support page
D.IBM Software Support Home page IBM.com/software/support
Answer:D

IBM자료   000-023   000-023   000-023인증

NO.2 Which two resources are available on the IBM developerWorks website? (Choose two.)
A.Latest test fixes released by development.
B.Software licenses for proof of concept installs.
C.Web-based community forums and Wiki pages.
D.List of new features still under development for each product.
E.Technical tutorials and demos for developers and administrators.
Answer:C E

IBM   000-023기출문제   000-023

NO.3 What are two responsibilities of the Primary Site Technical Contact? (Choose two.)
A.Opening all PMRs on behalf of all their Support Analysts.
B.Downloading software from Passport Advantage for use by the end user.
C.Assigning up to nine Secondary Site Technical Contact per end user contract.
D.Uploading all End User Debug files to ESR/SR on behalf of their support analysts.
E.Accept or deny a request for a Support Provider's engineer to obtain access to an end users account.
Answer:C E

IBM   000-023   000-023   000-023자격증   000-023

NO.4 When searching the knowledge base on the IBM Support website, what is the best search
strategy for finding targeted information?
A.Select just one product and only one keyword.
B.Select the product, operating system and a date range.
C.Target a wide set of records, by using just one keyword.
D.Select the product(s) and other specific criteria for which a solution is required.
Answer:D

IBM   000-023 dump   000-023

NO.5 Which two statements are true regarding Support Provider Level 1 Customer Support? (Choose
two.)
A.Level 1 Support is responsible for taking the first support call from a Customer (during normal business
hours, Monday - Friday in line with IBMs standard 5x8 support).
B.Level 1 Support is responsible for testing new software versions of IBM products and communicating
the release of said software to clients that have purchased it from IBM.
C.Level 1 Support is responsible for incorporating and testing any program fix provided by Level 3
Support (as appropriate), and delivering or communicating the problem resolution, bypass, circumvention,
or other notice of restriction to the End User.
D.Level 1 Support is responsible logging all calls in an electronic call management system capable of
opening an internal PMR or other form of trouble ticket that captures and can report in electronic format
historic information relating to a problem, from the first Call through to the resolution of the problem.
E.Level 1 Support is responsible for logging all calls in an XML, Excel or Lotus 123 spread sheet so that
Level 2 support can open an internal PMR or other form of trouble ticket that captures and can report in
electronic format historic information relating to a problem, from the first call through to the resolution of
the problem.
Answer:C D

IBM dump   000-023인증   000-023 dump   000-023

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